Case Manager – Homefront (Women’s Crisis Accommodation Program)

Job No: SHM742
Location: East St. Kilda

Your future workplace

Every day of the year, Sacred Heart Mission assist hundreds of people who are experiencing homelessness or living in poverty to find shelter, food, care and support. We are in this for the long haul - we are committed to making a sustainable difference in people’s lives. Everyone is welcome at our table. 

Homefront is a program of Sacred Heart Mission (SHM) Women’s Services that provides crisis accommodation and case management support to women (cis, trans) between the ages of 25- 65 experiencing homelessness. Homefront is committed to delivering a gender specific response to the needs of women who access the program

Your new role

Temporality located in the Footscray area. Permanent location in the St Kilda area with a plan to move back within the next few months.

As a Case Manager, you are responsible for the provision of case management support to women. Case managers work alongside residents to provide information and referral to housing vacancies, supporting women in accessing longer term housing options.

You will work with internal and external stakeholders, advocating for appropriate housing outcomes for the women connected to the program.

Women supporting women in crisis; providing a safe space where women feel empowered to work towards their goals for the future.

Click here to download a copy of the position description.

Your day-to-day  

A typical shift will always be varied and includes tasks such as providing tailored case management to women who access the service while implementing the tools of the case management framework. You will have ample opportunities to keep in touch with what is happening on a broader level at SHM and maintain these relationships through membership on a working group in SHM. The Homefront team environment values your skills and your openness to having some fun and a laugh together while supporting women achieve wonderful outcomes.   

The person we're looking for

The successful candidate will be a female case manager:

  • Experienced and committed to the goal of supporting women to exit homelessness
  • Ready to support a safe and welcoming environment for women who stay at the crisis accommodation and for staff who work at the program
  • Committed to an intersectional feminist, strength’s based, trauma informed and culturally responsive practice framework
  • Dedicated to a positive team culture with strong interpersonal skills
  • Prepared to provide timely solution focused responses to matters that arise during your shifts

The perks of the job

  • Full time position
  • Being part of a team who work collaboratively to support clients exit homelessness and achieve their identified goals
  • A positive team culture made up of staff who have an incredible work ethic
  • Participating in in-house training and regular supervision
  • Ending your work day knowing you’ve contributed to something truly worthwhile
  • Salary packaging expenses like your rent, holiday accommodation and dining out: up to $15,990 pre-tax
  • Opportunity to purchase additional leave
  • Located in the heart of St Kilda close to public transport and cafes

Come and Work with us

To join our team, simply apply now with your cover letter, resume and key selection criteria. The key selection criteria can be found in the position description. 

Closing date for applications: 5pm, Sunday 10 July 2022

For more information about the role, contact Regina Wloch, Program Coordinator on 0459   990 060.

Shortlisting for this position will commence immediately, and the position may close earlier than stated if we have found suitable candidates.

Sacred Heart Mission's Women's Services programs provide specialist services to vulnerable women experiencing homelessness and disadvantage - covered under Section 88 of the Equal Opportunity Act 2010 (VIC). As a welfare service, Sacred Heart Mission is entitled to a general exception under Section 28 of the Equal Opportunity Act 2010 to employ people identifying as female for Women's Services Programs. 

Sacred Heart Mission requires all its staff, volunteers, directors and contractors to be fully COVID 19 vaccinated, recognising the important role this plays in our ability to continue to support the communities we serve and to keep all of us safe.


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Sacred Heart Mission is collecting personal information from you as part of the recruitment and selection process. Sacred Heart Mission recognises the importance of privacy and is committed to ensuring the privacy of your personal information collected and/or received by us. Click here to view our Information Privacy and Collection Notice.

Sacred Heart Mission's recruitment applications are hosted by external service providers who also recognise the importance of privacy. By proceeding with your application, you acknowledge that your personal information will be hosted by these external service providers until such time as you elect not to have your information stored on these external hosted sites.

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