Case Manager- Sacred Heart Central
Job No:
SHM1195
Location:
Melbourne
Your future workplace
Sacred Heart Mission is a community of dedicated people working together to end homelessness and disadvantage. Our strength lies in our shared purpose and values. We welcome individuality and support each other to bring our best and whole selves to the work we do each day.
Join us in making a meaningful difference in a fun and friendly organisation with a big heart.
Your new role
We have an incredible full-time opportunity for a Case Manager - Sacred Heart Central to join our dynamic and collaborative team.
Come join our team who are dedicated to ending homelessness and work towards that by focusing on clients in a person-centered outreach capacity across the inner metro area.
No two days are the same in this role; balancing assertive engagement with case management, all focused on supporting women into permanent housing!
For more information: Click here to download a copy of the position description.
Your day-to-day
A typical day in this role involves managing a caseload in an outreach capacity, working closely with fellow team members, internal programs and external agencies. You’ll coordinate and monitor caseloads, help clients achieve their goals, and empower them to secure and maintain long-term housing stability. Each interaction you have will be focused on supporting clients to build sustainable, life-changing housing outcomes.
Essentials for success
- A degree in Social Work, Social Sciences, Psychology or relevant field.
- Demonstrated experience in case management and navigating service systems.
- Ability to adapt to clients' needs effectively and include the voice of the client while collaborating with different services.
- Passionate about providing trauma-informed care practices.
- Skills in managing challenging behaviours and can stay calm and effective in crisis situations.
- Experienced in the supportive housing / women and homelessness space (desirable, other community service areas considered).
Look forward to
- A permanent full-time role
- Social and Community Services Employee Level 4 ($45.93 - $49.42) (Pay point dependent on qualifications and experience).
- Salary packaging expenses like your rent, holiday accommodation and dining out: up to $15,990 pre-tax.
- A supportive work environment: regular line manager direct supervision, clinical group reflective practice, Psychological First Aid, EAP, Community of Practice spaces.
- Access to the Portable Long Service Benefits Scheme.
- Generous leave entitlements including an extra 3 days (pro rata) paid leave during the Holiday period, wellbeing leave and gender affirmation leave.
Come and Work with us
To join our team, simply scroll down and enter your details!
For more information about the role, contact Rowena Mathers 0425817234 (between 8am and 4pm) or via email at rmathers@sacredheartmission.org
Applications close: 11:59pm, Friday 27th February 2026*
*Shortlisting for this position will commence immediately, and the position may close earlier than stated if we have found suitable candidates.
SHM is committed to equal employment opportunities for all people regardless of age, gender, cultural background, disability, or sexual orientation. We recognise the strength and value in diversity, and actively foster an inclusive workplace. Aboriginal and Torres Strait Islander people are encouraged to apply.
All appointments are subject to Police Checks and certain roles require additional pre-screening or evidence of COVID-19 vaccination as outlined in the position description.
Sacred Heart Mission's Women's Services programs provide specialist services to vulnerable women experiencing homelessness and disadvantage - covered under Section 88 of the Equal Opportunity Act 2010 (VIC). As a welfare service, Sacred Heart Mission is entitled to a general exception under Section 28 of the Equal Opportunity Act 2010 to employ people identifying as female for Women's Services Programs.