Lead Program and Service Design
Job No:
SHM1183
Location:
St. Kilda
Your future workplace
Sacred Heart Mission is a community of dedicated people working together to end homelessness, deep disadvantage and social exclusion. Our strength lies in our shared purpose and values. We welcome individuality and support each other to bring our best and whole selves to the work we do each day.
Your new role
To achieve our ambitious goals – growing our services to meet need, expanding into new geographies, strengthening advocacy, and fostering fairer communities – a new Lead Program and Service Design role has been developed. This role sits within the Services Directorate and will play a critical role in leading strategic projects including the modelling and design of existing and new programs and services, partnering with lived and living experience to ensure services meet the true needs of the community and are strategically aligned.
Click here to download a copy of the position description.
Your day-to-day
- Manage strategic projects that enhance service effectiveness and innovation capability.
- Lead service design and improvement initiatives, including development of theory of change, program logic, journey mapping, and implementation planning.
- Facilitate inclusive, trauma-informed co-design and/or participatory processes with staff, service participants, and partners.
- Embed lived experience and peer perspectives into service models, ensuring dignity, agency, and cultural safety.
- Contribute to, and facilitate the design of, new processes and procedures for services and programs that align with the organisation’s service model.
We're looking for someone with
- A degree qualification or equivalent experience in relevant field such as Community Services, Social Work, Public Health, Human Services, Design (Service or Human Centred Design) or Business Administration.
- Proven expertise in developing and implementing evidence-based service model across community or health sectors, with a focus on innovation and measurable outcomes.
- Experience in non-profit service design and development, ensuring programs align with organisational strategy and drive continuous improvement.
- Strong project management skills, including the ability to lead complex initiatives and develop program logics or theories of change that ensure services are both evidence-informed and outcomes-driven.
- Strong dedication to inclusive, culturally safe, trauma-informed services that reflect lived experience and support diverse, vulnerable communities.
You can look forward to
- A permanent full-time role offering $57.40 - $59.93 per hour (depending on experience and qualifications).
- Professional and career development opportunities, including participation in organisation-wide initiatives like the Rainbow Collective and Culture Champions.
- Salary packaging expenses like your rent, holiday accommodation and dining out: up to $15,990 p.a pre-tax.
- Generous leave entitlements, 17% annual leave loading, gifted leave over holiday period, wellbeing leave & more.
- A supportive work environment including: 1 on 1 regular line supervision, Psychological First Aid and EAP available.
- Access to the Portable Long Service Benefits Scheme.
- End your day knowing you are working to support people experiencing homelessness and disadvantage.
Come and work with us
To join our team, simply scroll down and enter your details below with attached resume and cover letter.
For more information about the role, contact Sigrid Rynehart, Head of Service Design and Development on 0420 256 819. Closing date for applications: 5pm, Thursday, 13 November 2025*
*Shortlisting for this position will commence immediately, and the position may close earlier than stated if we have found suitable candidates.
SHM is committed to equal employment opportunities for all people regardless of age, gender, cultural background, disability, or sexual orientation. We recognise the strength and value in diversity, and actively foster an inclusive workplace. Aboriginal and Torres Strait Islander people are encouraged to apply.
All appointments are subject to Police Checks and certain roles require additional pre-screening or evidence of COVID-19 vaccination as outlined in the position description.
