Manager, Quality
Job No:
SHM1148
Location:
St. Kilda
Your future workplace
Sacred Heart Mission is a community of dedicated people working together to end homelessness, deep disadvantage, and social exclusion. Our strength lies in our shared purpose and values. We welcome individuality and support each other to bring our best and whole selves to the work we do each day.
Join us in making a meaningful difference in a fun and friendly organisation with a big heart.
Your new role
Sacred Heart Mission (SHM) is seeking a dynamic and strategic leader to drive continuous improvement and clinical & care governance across the organisation. As Manager, Quality, you will play a pivotal role in enhancing service delivery and embedding a culture of excellence and innovation.
Click here to download a copy of the position description.
About You
You are a collaborative and forward-thinking leader with:
- Extensive experience in quality systems, clinical and care governance, and compliance.
- Strong stakeholder engagement and communication skills.
- A passion for innovation, continuous improvement, and participant outcomes.
- Experience in the not-for-profit, aged care or community services sector (highly regarded).
We're looking for someone who can
- Lead the development and implementation of SHM’s quality frameworks, systems, and processes.
- Chair the Quality Working Group and collaborate with aligned working groups (e.g., Social Service Standards, Aged Care Reform).
- Coordinate clinical and care governance, including audits, accreditation, incident management, and continuous improvement initiatives to ensure safe, high-quality, person-centred services across SHM.
- Manage serious incident reporting and ensure compliance with regulatory requirements.
- Ensure policies and procedures reflect good practice and current legislation.
- Support data-driven decision-making through quality reporting and performance monitoring.
- Promote a culture of continuous improvement and participant-centred care.
You can look forward to
- Completing your workday knowing you have made a meaningful difference in the lives of people experiencing homelessness, disadvantage and social exclusion
- Competitive salary commensurate with experience
- Professional and career development opportunities, including participation in organisation-wide initiatives
- Salary packaging expenses like your rent, holiday accommodation and dining out: up to $15,990 p.a pre-tax.
- Generous leave entitlements, 17% annual leave loading, gifted leave over holiday period, wellbeing leave & more.
- A supportive work environment including: 1 on 1 mentoring catch ups, EAP available.
- Being in the heart of St Kilda – close to the CBD, public transport, shops and cafes.
Come and work with us
To join our team, apply now for this rewarding opportunity.
For more information about the role, contact Reuben Langkamp, Head of Transformation & Performance on rlangkamp@sacredheartmission.org.
Closing date for applications: 5PM, Monday 18th August.
Shortlisting for this position will commence immediately, and the position may close earlier than stated if we have found suitable candidates.
SHM is committed to equal employment opportunities for all people regardless of age, gender, cultural background, disability, or sexual orientation. We recognise the strength and value in diversity, and actively foster an inclusive workplace. Aboriginal and Torres Strait Islander people are encouraged to apply.
All appointments are subject to Police Checks and certain roles require additional pre-screening as outlined in the position description. Sacred Heart Mission complies with all industry standards which entails many of our roles to require a NDIS Worker Screening Check.