Client Liaison Officer
Job No:
SHM1084
Location:
St Kilda
Your future workplace
Sacred Heart Mission is a community of dedicated people working together to end homelessness and disadvantage. Our strength lies in our shared purpose and values. We welcome individuality and support each other to bring our best and whole selves to the work that we do each day.
Join us in making a meaningful difference in a fun and friendly organisation with a big heart.
Your new role
Sacred Heart Local (SHL) is dedicated to delivering accessible, responsive, evidence-informed, and innovative in-home services that help individuals maintain their safety and independence in the comfort of their own homes. Now, Sacred Heart Local is looking for a passionate and motivated individual to join our team as a part-time (2 days per week) Client Liaison Officer!
In this role, it’s so much more than admin - it's being at the heart of coordinating support for both staff and clients. Come aboard to help ensure the smooth delivery of services that truly empower our clients.
Click here to view the position description.
A typical day would look like:
- Being the first friendly over-the-phone introduction to new clients!
- Liaising with our clients and support staff to give and receive updates.
- Maintain the rosters - working through changes, confirmations and cancellations as they arise.
- Updating records, making sure all documentation is maintained thoroughly.
- Staying updated on industry regulations and best practices to ensure compliance with Aged Care Quality Standards.
We're looking for someone with
- Deep motivation to help people maintain their independence.
- Experience in a Client Liaison Officer or similar rostering role.
- Working knowledge of rostering software (Turnpoint experience, highly desirable).
- Exceptional organisational skills and the ability to manage competing priorities.
- A proactive and solutions-focused approach.
- Ability to respond to situations with a culturally safe and person-centered response.
You can look forward to
- Making a genuine impact in the growth and development at Local, helping to make a difference in people's lives.
- Home Care Employee Level 4 ($35.11-$35.81 per hour)
- Salary packaging expenses like your rent, holiday accommodation and dining out: up to $15,990 pre-tax
- Generous leave entitlements including 17.5% leave loading, wellbeing leave, and gender affirmation leave.
- Flexible working arrangements allowing you to work from office and/or home as required.
- Access to the Portable Long Service Benefits Scheme.
- In house training and excellent career development opportunities.
Come and Work with us
To join our team, simply scroll down and enter your details below with attached resume and cover letter.
For more information about the role, contact Elizabeth Kitchin, Manager Sacred Heart Local - 0499 201 095
Closing Date for applications: 5pm, Monday 13th January 2025*
*Shortlisting for this position will commence immediately, and the position may close earlier than stated if we have found suitable candidates.